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Customer Service Adviser

Graeme House, Liverpool Liverpool


£21000 - 24000



Office Location

Graeme House, Liverpool Liverpool

Reed in Partnership:

Formed in 1998 as part of the Reed group, Reed in Partnership is a public service provider.  Our mission is to deliver services that positively transform people and their communities.

We support individuals, businesses and families to prosper - often under challenging circumstances.

About the role:

The Customer Service Adviser is responsible for providing a first-class personalised service to our participants across a variety of Reed in Partnership programmes. The role will be part of a small team but will work alongside our colleagues in our Reed Momenta business, based in Liverpool. 

The Customer Service Adviser will act as the first point of contact for potential programme participants who have expressed an interest in joining one of our contracts via online adverts such as Facebook, Twitter etc. 

The Customer Service Adviser will play a pivotal role in assessing the eligibility and suitability of potential participants to our services as well as proactively persuading them to book in for an appointment in one of our offices, by selling the key features and benefits of our services via outbound calls.

About you:

  • You must be level three educated or higher
  • Proven experience of working in a customer service or sales environment
  • Previously worked to targets 
  • Ideally you will have worked in a call center environment

What's in it for you?

A generous base salary with fantastic training and development opportunities. Holiday entitlement is 25 days plus bank holiday with a chance to buy or sell an additional five days also.


Disability Confident Commitment

We aim to ensure that no candidate or employee receives less favorable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.


Graeme House, Liverpool Liverpool

For more information call:

0333 240 8490

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