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Call Centre Manager

Gallery House, Leeds Leeds

Salary

£30000 - 33000


Contract

Permanent


Office Location

Gallery House, Leeds Leeds


About us

Reed Momenta is an innovative and upcoming organisation, rapidly developing into the market leading provider of unique public health services. We run a range of preventative health services across the UK including the flagship NHS Diabetes Prevention Programme.

To support Reed Momenta’s continued expansion, we are looking for a enthusiastic individual to join our dynamic team to lead on the successful delivery of our Programme Support Team.  Based in Leeds, this communications hub is invariably the first point of contact for participants referred to our services and coordinates ongoing scheduling and communications.  The team also liaises with external stakeholders such as referring GP practices, as well as internal teams e.g. compliance and field operations managers and coaches.


What you will be doing

You will develop a motivated, engaged and high performing team through effective people management and leadership, committed to delivering a high quality, efficient and clinically sound service. To achieve these aims you will ensure that everyone you work with – be they internal or external stakeholders or participants on our programmes – enjoys an exceptional service. You’ll build a collaborative and co-operative culture in which individuals work together to achieve shared goals, whilst continually seeking to improve our service. You will also manage growth as appropriate.  

 


Essential Criteria

Essential criteria:

        -Call Centre management experience 

        -Demonstrable success in building high-performing participant-facing or customer service teams. 

        -Demonstrable experience of working in a performance-orientated environment and performance management.

        -Demonstrable experience of working to quality standards and managing confidential data.

 

Healthcare experience is desirable but not essential.

 

Disability Confident Commitment  

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.  We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria



Permanent

Gallery House, Leeds Leeds




For more information call:

0333 240 8490


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