Adviser Manager

Ramsgate Street, Hackney London

Salary

£28000 - 30000


Contract

Permanent


Office Location

Ramsgate Street, Hackney London


About us

Do you pride yourself on your ability to lead and motivate a team? Great people management skills and a passion for driving performance?

Consider the role of an Adviser Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.


The role

An Adviser Manager is responsible for ensuring the effective performance, productivity and well-being of a small team which will include a Personal Adviser and a Specialist Adviser. An Adviser Manager will also manage a reduced caseload (approximately 50%) according to the needs of the programme.  Your responsibilities would include:

  • Acting as a part fee earner against agreed targets
  • Identifying skills gaps and co-ordinating training needs
  • Regular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development Reviews
  • Coaching of co-members by delegating responsibilities
  • Weekly and Monthly checks of all KPI’s
  • Utilising Management Information tools to monitor performance, trends and best practice
  • Assist the Operations Manager in preparing and delivering presentations at partner events
  • Monitoring customer services and resolving basic/informal Member/Co-Member complaints
  • Escalating complaints where necessary to the Operations Manager

 

What’s in it for you? Alongside a generous base salary, you will have the freedom to run your team independently, access our wider career development framework and payment progression plans. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.


Skills and experience

Required skills and experience:

  • Evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams’ delivery and/or output.
  • A personal track record of working towards and achieving targets (minimum 1 year experience).
  • Minimum of 5 GCSE’s (grade A - C) or equivalent.
  • Strong administration and written communication/keeping record keeping skills.

Desirable Attributes:

  • Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.
  • Experience of managing a business to business sales process.
  • Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.


Skills & experience


Other



Permanent

Ramsgate Street, Hackney London




For more information call:

0333 240 8490


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